Pevori Purchase Options Cancellation Policy

Last updated: 15 August 2026

This Purchase Options Cancellation Policy applies to recurring subscription purchases made through Pevori.

It explains how Pevori subscriptions work, how recurring payments are charged, and how customers can manage or cancel their subscriptions.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

1. How Pevori Subscriptions Work

Certain Pevori products may be purchased as either a one-time purchase or through a recurring subscription.

Where a subscription option is available, the recurring nature of the purchase, applicable price and available delivery frequency will be displayed before purchase.

Pevori currently offers eligible subscription frequencies of:

• every 4 weeks;
• every 6 weeks; or
• every 8 weeks.

Eligible subscription products currently receive a 10% discount compared with the applicable one-time purchase price, unless a different offer is clearly displayed when the subscription is purchased.

The actual price shown and accepted when you subscribe applies to your subscription, subject to any future changes made in accordance with applicable law and this policy.

2. Automatic Renewal and Recurring Payments

Pevori subscriptions automatically renew until cancelled.

By purchasing a subscription, you authorise recurring charges to your selected payment method according to the subscription frequency and price disclosed when you subscribe.

For example, if you choose delivery every four weeks, a new recurring order will generally be generated and charged approximately every four weeks until the subscription is cancelled or otherwise ended.

A subscription is not a one-time purchase.

We aim to make the recurring nature of subscriptions clear before a customer completes a subscription purchase.

3. No Minimum Commitment

Unless a different minimum commitment is clearly disclosed before purchase, Pevori subscriptions do not require a minimum number of recurring orders.

You may cancel an eligible subscription without a standard cancellation fee.

You do not need to continue purchasing for a minimum number of months merely to retain the right to cancel.

4. How to Manage Your Subscription

Customers can manage eligible subscriptions using the subscription-management functionality associated with their Shopify customer account.

Depending on the functionality currently supported by our subscription platform, this may allow you to:

• view your active subscriptions;
• view upcoming subscription orders;
• skip an eligible upcoming delivery;
• pause and resume a subscription where available;
• cancel a subscription;
• update eligible payment information;
• update eligible delivery information; and
• manage other supported subscription details.

Please visit our Manage Subscription page for instructions.

If you cannot access your subscription or need assistance, contact Pevori through our Contact page.

We will not intentionally require customers to use an unnecessarily difficult cancellation process.

5. Cancelling a Subscription

You may cancel your subscription through the available subscription-management functionality or by contacting Pevori for assistance where necessary.

Once a cancellation takes effect:

• future recurring subscription orders will stop;
• future recurring subscription charges will stop; and
• you will no longer receive future subscription deliveries unless you reactivate or create another subscription.

Pevori currently does not charge a standard cancellation fee.

6. Cancel Before the Next Order Is Processed

If you do not want the next recurring order, you should cancel or make any available changes before that order is processed and charged.

Cancelling a subscription after a recurring order has already been processed does not automatically cancel that already-processed order.

However, this does not remove any rights you may have under the Australian Consumer Law or Pevori's applicable Return and Refund Policy.

If you cancel shortly after a recurring order has been generated, contact Pevori as soon as possible. If fulfilment has not progressed too far, we may be able to assist, but we cannot guarantee that an already-processed order can be stopped.

7. Skipping a Delivery

Where supported by the subscription platform, you may skip an eligible upcoming subscription delivery.

Skipping one delivery does not normally cancel the entire subscription.

After the skipped delivery, the subscription will generally continue according to its applicable schedule unless you make another change or cancel it.

Review the information displayed in your subscription-management account when making changes.

8. Pausing and Resuming

Where supported by the subscription platform, you may be able to pause an active subscription.

A paused subscription will not generate recurring orders while the pause is effective, subject to the functionality and information displayed in your account.

You may be able to resume the subscription later through your subscription-management account.

If pause functionality is unavailable for your subscription, you may cancel the subscription instead or contact Pevori for assistance.

9. Changing Subscription Frequency

Where supported, you may be able to change the delivery frequency of your subscription.

Available frequencies may include:

4 weeks · 6 weeks · 8 weeks

Changes should be made before the next recurring order is processed if you want them to apply to that order.

If the required change cannot be made through your account, please contact Pevori.

10. Updating Payment Information

Where supported, customers may update eligible payment information through the customer account or secure subscription-management process.

For security reasons, Pevori may not be able to manually collect or modify sensitive card details.

If a recurring payment fails, the subscription platform or payment provider may attempt to notify you or retry the payment in accordance with its applicable functionality.

A subscription may be paused, suspended or cancelled if recurring payments cannot successfully be processed, subject to applicable law.

11. Updating Your Shipping Address

You are responsible for keeping the delivery information associated with your subscription accurate.

Where supported, update your shipping information through your subscription-management account before the next order is processed.

If you need assistance, contact Pevori as soon as possible.

An address change made after an order has already entered fulfilment may not apply to that order.

12. Subscription Discounts

Eligible Pevori subscriptions currently receive a 10% subscription discount compared with the applicable one-time purchase price unless otherwise clearly stated.

Other promotional codes or discounts may not be combinable with the subscription discount.

Any restrictions on combining discounts should be disclosed in connection with the applicable promotion or at checkout.

13. Changes to Subscription Prices or Material Terms

Pevori may need to change subscription prices or other material terms in the future.

We will not use this policy as permission to impose undisclosed charges retrospectively.

Where a material change affects an existing subscription, we will handle the change in accordance with applicable law and the functionality or requirements of the subscription platform.

Where required, customers will receive appropriate notice before a material change takes effect.

Where applicable, customers remain free to cancel their subscription without a standard cancellation fee before future renewals.

This approach helps avoid the kinds of one-sided variation and renewal provisions that can raise unfair-contract-term concerns.

14. Returns and Refunds for Subscription Orders

Cancelling a subscription and requesting a return or refund are different processes.

Cancelling your subscription stops eligible future recurring orders. It does not automatically refund previous orders.

Products purchased through a subscription are covered by the same applicable Australian Consumer Law protections as one-time purchases.

Eligible subscription orders may also qualify for the voluntary Pevori 90-Day Guarantee, subject to the conditions in our Return and Refund Policy.

Please refer to our Return and Refund Policy for information about:

• unopened change-of-mind returns;
• faulty or damaged products;
• incorrect products;
• refunds; and
• the Pevori 90-Day Guarantee.

15. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

If a subscription product is faulty, unsafe, materially different from its description or otherwise fails to meet an applicable consumer guarantee, you may have rights under the Australian Consumer Law independently of whether the subscription has been cancelled.

The Pevori 90-Day Guarantee and subscription cancellation rights are provided in addition to applicable statutory consumer rights.

16. Contact Pevori

If you have difficulty managing or cancelling your subscription, please contact Pevori through the Contact page on our website.

Please include:

• your name;
• the email address associated with your order; and
• your order number where available.

We will make reasonable efforts to assist you with locating and managing your subscription.