Refund policy

Pevori Return, Refund & 90-Day Guarantee Policy

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable law.

If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the failure is major or minor.

Pevori 90-Day Guarantee

In addition to your rights under the Australian Consumer Law, Pevori offers a 90-day return guarantee on eligible products.

If you change your mind about your purchase, you may request a return within 90 days of delivery, provided that:

  • the product is unopened, unused and in its original condition;
  • the product and its packaging have not been damaged, altered or tampered with; and
  • you provide reasonable proof of purchase.

This 90-day change-of-mind guarantee is an additional benefit provided by Pevori and does not limit your rights under the Australian Consumer Law.

Approved change-of-mind returns must be sent to the return address provided by Pevori. Do not send a return until Pevori has provided return instructions.

For an approved return under our Pevori 90-Day Guarantee, Pevori will cover the reasonable return shipping cost using the return method or instructions we provide. Once the returned product has been received and inspected, an approved refund will be processed to the original payment method.

Original expedited shipping charges or other additional delivery charges, if any, are not refundable for change-of-mind returns unless required by law.

Faulty, Damaged, Unsafe or Incorrect Products

If you believe your product is faulty, damaged, unsafe, materially different from its description, incorrect, or otherwise fails to meet a consumer guarantee, please contact Pevori as soon as reasonably possible.

To help us assess and resolve your claim quickly, we may ask you to provide:

  • your order number or other reasonable proof of purchase;
  • a description of the issue; and
  • photographs or video of the product where reasonably appropriate and available.

The absence of photographs or video does not remove any rights you may have under the Australian Consumer Law.

Where goods have a major problem, Australian Consumer Law may entitle you to choose a refund or replacement. Where the problem is not major, Pevori is entitled to provide an appropriate remedy within a reasonable time as provided by law.

Where Pevori is responsible for return costs under Australian Consumer Law, we will cover or reimburse reasonable return shipping costs as required by law.

Products Damaged Through Misuse

Pevori is not required to provide a remedy for damage caused by misuse, abnormal use, failure to follow reasonable product instructions, or damage occurring after delivery that is not attributable to the product itself, except where otherwise required by law.

Subscriptions

Products purchased through a Pevori subscription are covered by the same Australian Consumer Law rights as one-time purchases.

Each eligible subscription shipment is also covered by the Pevori 90-Day Guarantee described above.

Cancelling a subscription does not automatically cancel or refund an order that has already been processed or dispatched. Subscription cancellation and management are governed separately by our Purchase Options Cancellation Policy and the applicable subscription terms.

Refund Processing

Once an eligible returned product has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. After Pevori processes a refund, the time required for the funds to appear in your account may depend on your bank or payment provider.

Where Australian Consumer Law requires a refund or other remedy, those statutory rights take priority over any inconsistent provision of this policy.

How to Request a Return or Remedy

Please contact Pevori through our Contact page before returning a product.

Include your:

  • name;
  • order number;
  • reason for the return or claim; and
  • supporting information reasonably necessary for us to assess the request.

We will provide return instructions where a return is required.

Please do not send products to an address shown on product packaging or to a supplier/manufacturer unless Pevori specifically instructs you to do so.

Change of Mind

Outside the Pevori 90-Day Guarantee described above, Pevori is not required to provide a refund or replacement merely because a customer changes their mind, except where otherwise required by applicable law.

Your Statutory Rights

The Pevori 90-Day Guarantee is provided in addition to, and does not replace or limit, rights and remedies available under the Australian Consumer Law.

If any provision of this policy is inconsistent with a mandatory right under applicable law, the mandatory legal right will prevail.