Shipping policy
Pevori Shipping Policy
Last updated: 15 August 2026
At Pevori, we aim to make delivery straightforward and transparent. This Shipping Policy explains our delivery costs, estimated timeframes, tracking and what happens if there is a problem with your delivery.
Australia
Free Tracked Shipping
Pevori provides free tracked standard shipping on eligible orders delivered within Australia.
There is no minimum order value required for standard Australian shipping unless otherwise stated at checkout or as part of a specific promotion.
Estimated Delivery Time
Our estimated delivery timeframe for Australian orders is:
7–14 business days
This is an estimated delivery timeframe rather than a guaranteed delivery date.
Business days generally exclude weekends and Australian public holidays.
Where an order contains multiple products, products may occasionally be fulfilled separately and arrive in more than one parcel.
Order Processing
After you place an order, we will process it for fulfilment as soon as reasonably possible.
Processing time forms part of the overall order fulfilment process and may vary during weekends, public holidays, promotional periods or periods of unusually high demand.
Once tracking information becomes available, it may take a short period before the carrier's tracking system displays movement.
Where Orders Are Shipped From
Pevori works with third-party fulfilment and supply partners to provide our products.
Depending on the product and available stock, some products may be dispatched directly from an overseas fulfilment location, including locations in China, for delivery to Australia.
For this reason, Australian orders may take longer to arrive than products dispatched from a local Australian warehouse.
Our estimated 7–14 business day delivery timeframe is intended to reflect the expected delivery timeframe for our current Australian fulfilment arrangements.
Where the origin or expected delivery timeframe of a product materially differs from the information provided on our website, we will endeavour to provide appropriate information to the customer.
Tracking Your Order
Australian orders are shipped using a tracked delivery service where tracking is available for the applicable shipment.
Once your order has been dispatched and tracking information is available, you may receive tracking information by email or through the order information associated with your purchase.
Tracking information can occasionally take several days to update after dispatch.
If your tracking has not updated for an unusually long period, please contact Pevori through our Contact page and we will investigate where reasonably possible.
Delivery Estimates and Delays
Our 7–14 business day timeframe is an estimate.
Occasionally, circumstances outside Pevori's reasonable control may affect delivery, including:
- carrier or postal delays;
- severe weather or natural disasters;
- customs or border processing;
- transportation disruptions;
- public holidays;
- unusually high carrier volumes;
- remote delivery locations; or
- other unexpected logistics disruptions.
Where we become aware of a significant delay affecting an order, we will make reasonable efforts to communicate relevant information to the customer.
Nothing in this section limits any rights you may have under the Australian Consumer Law, including where products or services are not supplied within the time required by law.
The ACCC has specifically emphasised the importance of businesses communicating potential delivery delays, and consumer guarantees can apply where services are not supplied within a reasonable time.
Incorrect or Incomplete Delivery Addresses
Customers are responsible for checking that the delivery information entered at checkout is complete and accurate.
This includes:
- recipient name;
- street address;
- unit or apartment number where applicable;
- suburb;
- state or territory;
- postcode; and
- relevant contact information.
If you notice an error after placing an order, contact Pevori as soon as possible.
We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.
If a parcel cannot be delivered because incorrect or incomplete information was supplied by the customer, please contact us so we can determine what options are available.
Nothing in this section limits rights you may have where Pevori is responsible for the delivery problem.
Lost Parcels
If your tracking indicates that a parcel may have been lost in transit, please contact Pevori.
We may investigate the shipment with the relevant fulfilment or delivery provider.
Please provide your:
- name;
- order number; and
- any relevant tracking information.
Where a parcel is confirmed lost and Pevori is responsible for providing a remedy under applicable law, we will provide the appropriate remedy.
We will not require customers to resolve a qualifying lost-order claim directly with our supplier or manufacturer.
That distinction is worth retaining: Australian businesses remain responsible for resolving qualifying problems with products they sell rather than simply directing customers to the manufacturer.
Parcels Marked Delivered but Not Received
If tracking shows your parcel as delivered but you cannot locate it, please:
- check around the delivery location and any safe-drop areas;
- check with other members of your household where appropriate;
- check with neighbours, reception or building management where relevant; and
- contact Pevori if the parcel still cannot be located.
We may ask the carrier or fulfilment provider to investigate the delivery.
We will assess the circumstances and provide any remedy required under applicable law.
Damaged Deliveries
If your order arrives damaged, please contact Pevori as soon as reasonably possible.
To help us investigate and resolve the issue, we may reasonably request:
- your order number;
- a description of the damage;
- photographs of the product and/or packaging where reasonably appropriate and available; and
- other relevant delivery information.
Requests for evidence do not limit any rights you may have under Australian Consumer Law.
Please keep the product and packaging while we assess the issue where reasonably possible.
For information about remedies, please see our Return and Refund Policy.
Orders Containing Multiple Products
Products within the same order may occasionally be fulfilled separately.
This means you may receive:
- more than one parcel;
- separate tracking information; and
- parcels on different days.
You will not be charged additional standard shipping simply because Pevori fulfils an eligible Australian order in multiple shipments.
Subscriptions
Subscription orders are shipped according to the selected subscription schedule.
Eligible Australian subscription deliveries receive the same applicable standard shipping arrangement as eligible one-time purchases.
Your subscription frequency determines when recurring orders are generated. It does not guarantee that a parcel will arrive exactly on the renewal date.
For example, an order generated every four weeks is then subject to the applicable processing and delivery timeframe.
Please see our Manage Subscription information and Purchase Options Cancellation Policy for details about recurring orders and subscription management.
International Shipping
Pevori's primary shipping offer is currently focused on customers in Australia.
If international delivery is made available, available destinations, shipping charges and other applicable information should be displayed at checkout.
International shipments may be subject to customs requirements, duties, taxes or import charges depending on the destination.
We will provide information about applicable charges where required by law and where available to us.
If your country is not available as a shipping destination during checkout, we are unable to accept delivery to that destination at that time.
Returns Are Different From Shipping
This Shipping Policy covers delivery of your Pevori order.
Returns, refunds, faulty products and the Pevori 90-Day Guarantee are governed by our separate Return and Refund Policy.
For approved returns, please follow the return instructions provided by Pevori rather than sending products directly to the address shown on product packaging or to a supplier.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.
Online businesses have the same consumer-law responsibilities as physical businesses, including obligations relating to consumer guarantees and misleading representations.
Contact Us
If you have questions about your shipment or believe there is a problem with your delivery, please contact Pevori through our Contact page.
Please include your order number so we can identify the order and assist you efficiently.
